Corporate guest of Ruby Stays with questions
Long stay guests at Ruby Stays serviced apartments
Corporate and insurance guests enjoying Ruby Stays serviced apartments

Serviced Apartment FAQs

What time is check-in and check-out?

Check-in is from 15:00 and check-out is by 10:00.

How do I receive my check-in details?

Your digital check-in information will be sent once you’ve completed the pre-check-in form and security deposit.

Are towels and bedding provided?

Yes — all apartments include hotel-quality towels and bedding.

Is the kitchen fully equipped?

Yes. Each apartment includes a fully equipped kitchen plus starter supplies such as selection of teas, coffee, sugar, basic cooking spices and cleaning products.

Are smoking or parties allowed?

No. For the comfort and safety of all guests, smoking, parties, gatherings, and pets are not permitted at any of our apartments.

Is early check-in or late check-out available?

This is subject to availability. Please contact us and we’ll do our best to help.

Is there Wi-Fi?

Yes — all apartments include fast, free Wi-Fi.

Is parking available?

Some apartments offer paid parking. Details will be provided in your check-in information.

Do you offer long-stay discounts?

Yes — we offer special rates for long-stay and relocation bookings. Contact us for a personalised quote.

How many guests can stay in the apartment?

Each listing shows the maximum occupancy. Many one-bedroom apartments include a sofa bed for additional guests.

Is the apartment professionally cleaned?

Yes — all apartments are professionaly cleaned to a hotel-standard before your arrival.

How is the security deposit handled?

A security deposit is collected before arrival and released after check-out, provided the apartment is left in good condition as per T&Cs.

What if I didn’t receive a booking confirmation?

If you haven’t received your confirmation email, please contact us at .

How do I contact you during my stay?

Guests have access to 24/7 support for questions, issues, or emergencies.

Didn’t receive a confirmation?

Contact


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